This privacy policy explains how Demirtaş Makina Sanayi collects, uses, and protects personal data when you use our online platform or interact with our services through our site. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Turkish Law on the Protection of Personal Data (KVKK).
We may collect and process personal data about you when you interact with our site or services. This data may include:
Identification and Contact Information: Such as your name, surname, company name, job title, postal address, email address, and telephone number. This information is typically collected when you make an inquiry, request a quote, place an order, register for services, or contact us.
Business Information: Information related to your company, your requirements, and your interactions with us regarding our industrial machinery, equipment installation, maintenance, spare parts, or technical consulting services.
Financial Information: Details necessary for processing payments for services or products purchased, although direct financial details are typically processed via secure third-party payment gateways, and we do not store sensitive payment card information on our systems.
Usage Data: Information about how you use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This is often collected through cookies and similar technologies.
Communication Data: Content of your communications with us, such as emails or messages sent through contact forms.
We collect personal data through various means:
Directly from You: When you provide it to us by filling out forms on our site, contacting us via email or phone, submitting inquiries, or engaging with us for services.
Automatically: As you navigate through our site, certain information may be collected automatically using cookies and other tracking technologies.
From Third Parties: We may receive information about you from third-party service providers who assist us in operating our business, such as analytics providers or business partners, where permitted by law.
We process your personal data for specific and legitimate purposes. The legal basis for processing depends on the purpose:
To Respond to Your Inquiries and Requests: To provide you with information about our services, prepare quotes, and communicate with you.
Legal Basis: Legitimate interests (responding to your contact and providing requested information) or performance of a contract (if your inquiry relates to a service agreement).
To Provide Our Services: To design and produce industrial machinery, manage equipment installation and commissioning, perform maintenance and repair services, supply spare parts, and offer technical consulting and support.
Legal Basis: Performance of a contract (providing the services you have requested or contracted for).
To Process Orders and Transactions: To process payments, manage invoicing, and fulfill orders for products and services.
Legal Basis: Performance of a contract and compliance with legal obligations (e.g., tax and accounting requirements).
To Improve Our Site and Services: To understand how our site is used, analyze trends, and enhance the user experience, service offerings, and site functionality.
Legal Basis: Legitimate interests (improving our business and offerings).
For Internal Business Operations: Including data analysis, audits, fraud prevention, developing new products/services, and managing our business.
Legal Basis: Legitimate interests (running our business efficiently and securely) and compliance with legal obligations.
To Comply with Legal Obligations: To meet legal, regulatory, or compliance requirements, respond to lawful requests from public authorities, or defend legal claims.
Legal Basis: Compliance with a legal obligation.
Where processing is based on consent, you have the right to withdraw your consent at any time.
We do not sell or rent your personal data to third parties. We may share your personal data with trusted third parties only when necessary for the purposes outlined above, under strict confidentiality agreements:
Service Providers: We may share data with third-party companies and individuals who perform services on our behalf, such as IT service providers, hosting providers, analytics providers, payment processors, and professional advisors (e.g., legal, accounting). These service providers are obligated to protect your data and use it only for the purposes for which they received it.
Business Partners: With business partners who assist us in providing specific services or joint offerings, provided there is a lawful basis for sharing.
Legal Requirements: If required by law, court order, or governmental regulation, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity or successor organization.
Any transfers of data to countries outside of Turkey or the European Economic Area will be conducted in compliance with applicable data protection laws, ensuring appropriate safeguards are in place (e.g., standard contractual clauses, adequacy decisions).
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include physical, electronic, and procedural safeguards designed to secure the information we collect. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data, the purpose of processing, and legal obligations.
Subject to applicable data protection laws, you may have the following rights regarding your personal data:
Right of Access: To request access to the personal data we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: To request that we limit the processing of your personal data under certain conditions.
Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller, where technically feasible.
Right to Object: To object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: To lodge a complaint with a supervisory authority regarding our processing of your personal data.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Our site uses cookies and similar technologies to collect information about your browsing activities. Cookies are small text files placed on your device. They help us operate and improve our site, understand site usage, remember your preferences, and for other operational purposes. You can manage your cookie preferences through your browser settings.
Our site may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page, and the changes will be effective when posted.
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Demirtaş Makina Sanayi
No: 45
Demirtaş Sanayi Sitesi Caddesi,
Bursa, Bursa Province, 16140
Turkey
Email: info@